Terms of service

These terms are the agreement between you and FitroLab, the operator of FitroLab. By creating an account or using FitroLab you accept them. If you do not agree, please do not use the service.

Your account

You must be at least 18 years old to use FitroLab. Give accurate information when you sign up and keep your password to yourself; you are responsible for what happens in your account. Tell us straight away at hello@fitrolab.com if you think someone else has accessed it.

Not medical advice

FitroLab writes training programs, meal plans and coaching answers based on what you tell it. It is not a doctor, physiotherapist or dietitian, and nothing it produces is medical advice. Check with a qualified professional before starting a new training or nutrition program, especially if you are pregnant, injured, or have a medical condition. Stop exercising and get help if you feel pain, dizziness or shortness of breath. You train at your own risk.

AI-generated content

Programs, meal plans, supplement advice, photo analyses and coach replies are generated by AI. They can contain mistakes, such as a weight that is too heavy or a food you cannot eat. Read them with care and use your own judgement before acting on them.

Wallet and payments

• FitroLab has no subscription. Logging workouts and meals, tracking progress and the exercise library are free.
• AI features are paid from a prepaid wallet. The price of each request is shown before you make it and is charged when you make it.
• If an AI request fails, its charge is returned to your wallet automatically.
• New accounts may receive a starting balance. It can only be spent on AI requests and has no cash value.
• Your wallet balance cannot be withdrawn as cash or transferred to another account. Top-ups are not refundable, except where the law of your country gives you that right or we close your account without cause.
• We may change prices. A new price only applies to requests made after the change.
• Payments are handled by a third-party payment provider whose own terms also apply to the payment.

Acceptable use

Do not:

• use FitroLab for anything unlawful, or upload photos of anyone other than yourself,
• try to get around prices, request limits or security measures,
• access the service with bots or scrapers, or overload it,
• download, copy or redistribute the exercise videos or other content outside the app,
• resell access to FitroLab or its AI features.

Your content

The information, logs and photos you add remain yours. You give us permission to store and process them only to provide FitroLab to you, as described in our privacy policy.

Our content

The FitroLab app, its design, the exercise library and its videos belong to us or our licensors. You may use them for your own personal training only.

Suspension and closing your account

You can stop using FitroLab at any time and ask us to delete your account. We may suspend or close an account that breaks these terms. If we close your account without cause, we will refund your remaining wallet balance.

Availability

We work to keep FitroLab available and accurate, but we provide it as it is and cannot promise it will always be uninterrupted or error-free. Features may change over time.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for injury resulting from training or diet decisions you make. Our total liability to you is limited to the amount you paid into your wallet in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by our negligence, or your rights as a consumer.

Changes to these terms

If we change these terms, we will update the date at the top of this page and tell you about significant changes by email or in the app before they take effect. If you keep using FitroLab after that, the new terms apply.

Governing law

These terms are governed by the laws of the country where the operator is established. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and you can bring a claim in its courts.

Contact

Questions about these terms? Email hello@fitrolab.com.